Data Center Technician II: On-Site Ops (Dallas Area)

ICES: Data, Discovery, Better Health; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

ICES: Data, Discovery, Better Health seeks an Experienced Data Center Technician to maintain uptime and provide advanced hands-on support for servers, switches, storage, and infrastructure in Dallas. You will troubleshoot complex incidents, perform safe changes, and mentor junior technicians.

Ideal candidates have 3–7+ years in data center operations and familiarity with AWS, Google, or Meta environments. On-site, shift work may be required with adherence to safety standards.

Qualifications

• Typically 3-7+ years of data center operations experience.
• Technical education in IT/networking/electronics (or equivalent practical experience).
• Experience with at least one common data center environment or platform stack (servers/network/storage).

Responsibilities

• Respond to incidents involving servers, switches, storage, cabling, PDUs, alarms; identify root cause and resolve.
• Perform break/fix and migrations: rack-and-stack, hardware replacements, firmware verification.
• Execute preventive and corrective maintenance following runbooks and change procedures with escalation to engineering as needed.
• Support datacenter infrastructure operations including power distribution awareness, UPS/generator checks, airflow monitoring.
• Install and test network connectivity; verify VLAN/port configurations.
• Own physical layer documentation: cable maps, rack diagrams, asset records, and post-change updates.
• Manage work orders and changes in ticketing system with approvals and rollbacks.
• Maintain compliance and safety: ESD, ladder safety, access control.
• Coordinate with vendors and cross-functional teams during outages.
• Mentor junior technicians through shadowing and coaching.

Skills

Server hardware lifecycle

RAID storage basics

Networking fundamentals

Structured cabling

Patching & labeling

ITSM ticketing systems

Monitoring tools

Documentation

High availability

Physical lifting

Education

Technical education in IT/networking/electronics

Tools

Ticketing/ITSM systems

Monitoring tools

Job description

ICES: Data, Discovery, Better Health seeks an Experienced Data Center Technician to maintain uptime and provide advanced hands-on support for servers, switches, storage, and infrastructure in Dallas. You will troubleshoot complex incidents, perform safe changes, and mentor junior technicians.

Ideal candidates have 3–7+ years in data center operations and familiarity with AWS, Google, or Meta environments. On-site, shift work may be required with adherence to safety standards.