Data Center Technician II: Uptime Pro & Mentoring

ICES: Data, Discovery, Better Health; Sparks (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

ICES: Data, Discovery, Better Health is seeking an Experienced Data Center Technician to ensure uptime of servers, network, storage and DC infrastructure. You will troubleshoot incidents, perform complex change-safe tasks, and mentor junior technicians.

Ideal candidates have hands-on data center experience and familiarity with server hardware, networking, cabling, and runbooks, and will coordinate with cross-functional teams during outages and incidents.

Qualifications

• Typically 3–7+ years of data center operations/technician experience.
• Technical education in IT, networking, electronics or equivalent.
• Experience with data center environments or platform stacks preferred.

Responsibilities

• Respond to incidents involving servers, switches, storage, cabling and cooling.
• Perform break/fix and migrations: rack-and-stack, hardware swaps, firmware checks.
• Follow runbooks and change procedures; escalate to engineering when needed.
• Maintain power distribution awareness, UPS/generator checks when applicable.
• Install and test network connectivity and verify VLAN/ports.
• Keep accurate physical layer documentation: cable maps, rack diagrams, assets.
• Manage work orders and changes with approvals and rollbacks.
• Mentor junior technicians and participate in runbooks improvements.

Skills

Server hardware

Networking fundamentals

Structured cabling

ITSM tools

Documentation

HA/availability

On-call readiness

Education

IT/Networking/Electronics training

Tools

Monitoring tools

Ticketing/ITSM systems

Job description

ICES: Data, Discovery, Better Health is seeking an Experienced Data Center Technician to ensure uptime of servers, network, storage and DC infrastructure. You will troubleshoot incidents, perform complex change-safe tasks, and mentor junior technicians.

Ideal candidates have hands-on data center experience and familiarity with server hardware, networking, cabling, and runbooks, and will coordinate with cross-functional teams during outages and incidents.