Data Center Technician II - Dallas TX

SupportFinity™; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

SupportFinity™ is looking for a full-time candidate in the United States who is ready to develop their skills in a dynamic environment. The successful applicant will be responsible for deploying and maintaining servers, providing customer support, and troubleshooting technical issues.

With a requirement of 2-3 years of IT experience, the role includes both physical tasks and strong customer interaction. Join us and contribute to a team that values growth and excellence in IT.

Qualifications

• 2-3 years of experience in data center operations or a related IT role.
• Excellent verbal, written, and documentation skills.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Deploy and maintain servers and infrastructure.
• Provide customer support via ticketing system.
• Troubleshoot problems for customers.

Skills

IT experience

Customer support

Troubleshooting

Organization skills

Documentation skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

Full‑time position. The ideal candidate will demonstrate an ability and desire to take what they currently know and to grow their skills and responsibilities over time. An interest in and strong familiarity with computers/IT is required, and 2‑3 years of experience in related tasks is needed. The role involves deploying and maintaining servers and supporting infrastructure in a fast‑paced environment with rapidly shifting priorities, providing customer support via an email/ticketing system, and troubleshooting problems. Previous technical support experience is required.

Additional Information

• Available to work weekdays and weekends.
• Shifts available: 3rd shift (graveyard) and mixed shifts.
• Position requires on‑site work and occasional overtime.
• Initial training two weeks during 1st shift (9 am to 5 pm).

Duties and Responsibilities

• Perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.
• Lift heavy equipment/items up to 50 pounds.
• Work days, nights, weekends, and holidays as needed.
• Fix and install sophisticated circuits and perform custom installations.
• Rack and stack customer equipment.
• Read installation plans (Visio drawings, spreadsheets) and implement installations accordingly.
• Install circuits requiring sophisticated fiber terminations.
• Resolve work priorities from a ticketing queue and ensure consistency across all tasks.
• Troubleshoot switched, multiplexed, or media‑converted circuits; escalating to and working with a networking group as needed.
• Work with customers to troubleshoot issues.
• Install, test, and modify cross‑connects per SOPs, ensuring accurate cable management of coax, fiber, twisted‑pair copper, and intra‑building cross‑connects.
• Maintain detailed written records of all work activity.
• Design and lead cage/infrastructure modification projects.

Required Skills and Abilities

• Excellent verbal, written, and documentation skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to work in a fast‑paced environment.
• 2‑3 years of experience in data center operations or a related IT role.
• Knowledge of server hardware, storage systems, and network equipment from major vendors.
• Understanding of data center environmental systems and industry best practices.
• Understanding of structured cabling design, installation, testing, and best practices.
• Strong problem‑solving, analytical, and troubleshooting skills.
• Excellent communication and documentation abilities.

Education and Experience

High school diploma or equivalent.

Physical Requirements

• Able to lift heavy equipment/items up to 50 pounds.
• Able to perform essential job functions (walking, standing, bending, stooping, climbing, lifting, manual dexterity) with or without reasonable accommodation.
• Work days, nights, weekends, and holidays as needed.

Evocative is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.