Data Center Technician I — Hands-On Ops, Growth & Benefits

DataBank Holdings, Ltd.; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Disability Insurance (Short/Long-Term)

Life Insurance

401k with company match

Paid Time Off

Volunteer Time Off

Certification Reimbursement

Job summary

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, headquartered in Dallas, TX.

The Data Center Technician I role focuses on proactive end-user support, ticketing, and physical/site responsibilities within the operations team. Responsibilities include customer relationship management, installs support, monitoring of critical systems, and adherence to security standards.

Qualifications

• High school diploma or equivalent is required.
• Experience in NOC/SOC/IOC or data center environment is preferred.
• Basic familiarity with electrical diagrams is beneficial.

Responsibilities

• Create and maintain effective customer relationships through calls and emails.
• Assist with guidance on installs, testing, and close-out of new orders.
• Monitor and troubleshoot DataBank infrastructure and escalate as needed.
• Perform security walkthroughs and enforce access procedures.
• Document time spent on tasks and ensure timesheets are submitted timely.
• Maintain facility cleanliness and tour readiness.
• Follow DataBank cabling standards and inventory tools.
• Other duties as assigned.

Skills

Customer service

Cross-team collaboration

Cable routing & ladder work

Critical infrastructure response

Network monitoring

Rotating shifts

Reliability & dependability

Independent work

Clear written & verbal communication

Learning agility

Situation assessment & escalation

Windows OS (PC/Server) knowledge

Hardware troubleshooting (HDD/RAM/Mobo

Lift 50 lbs

Education

High school diploma or equivalent

Tools

DS1 circuits

DS3 circuits

Ethernet circuits

Dark fiber circuits

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, headquartered in Dallas, TX.

The Data Center Technician I role focuses on proactive end-user support, ticketing, and physical/site responsibilities within the operations team. Responsibilities include customer relationship management, installs support, monitoring of critical systems, and adherence to security standards.