Data Center Technician 1

DataBank Holdings, Ltd.; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Disability Insurance (Short/Long-Term)

Life Insurance

401k with company match

Paid Time Off

Volunteer Time Off

Certification Reimbursement

Job summary

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, headquartered in Dallas, TX.

The Data Center Technician I role focuses on proactive end-user support, ticketing, and physical/site responsibilities within the operations team. Responsibilities include customer relationship management, installs support, monitoring of critical systems, and adherence to security standards.

Qualifications

• High school diploma or equivalent is required.
• Experience in NOC/SOC/IOC or data center environment is preferred.
• Basic familiarity with electrical diagrams is beneficial.

Responsibilities

• Create and maintain effective customer relationships through calls and emails.
• Assist with guidance on installs, testing, and close-out of new orders.
• Monitor and troubleshoot DataBank infrastructure and escalate as needed.
• Perform security walkthroughs and enforce access procedures.
• Document time spent on tasks and ensure timesheets are submitted timely.
• Maintain facility cleanliness and tour readiness.
• Follow DataBank cabling standards and inventory tools.
• Other duties as assigned.

Skills

Customer service

Cross-team collaboration

Cable routing & ladder work

Critical infrastructure response

Network monitoring

Rotating shifts

Reliability & dependability

Independent work

Clear written & verbal communication

Learning agility

Situation assessment & escalation

Windows OS (PC/Server) knowledge

Hardware troubleshooting (HDD/RAM/Mobo

Lift 50 lbs

Education

High school diploma or equivalent

Tools

DS1 circuits

DS3 circuits

Ethernet circuits

Dark fiber circuits

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.
• Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.
• Always maintain facility cleanliness and "Tour Readiness".
• Follow DataBank Cabling Standards.
• Help maintain accurate inventory of work tools, equipment, and devices.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• Previous NOC/SOC/IOC experience and/or data center experience
• Some familiarity with DS1, DS3, Ethernet and dark fiber circuits
• Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
• 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
• Customer Service Skills
• Cross Team Collaboration
• Running Cable/Climbing Ladders
• Be able to handle Critical Infrastructure emergencies
• Network/Power Monitoring
• Able to work a rotating schedule
• Responsibility and dependability are a must
• Candidates must have reliable transportation
• Reliable and able to work independently, if necessary
• Strong written and verbal communication skills
• Ability to learn quickly and apply new knowledge and skills
• Assess situations and escalation accordingly, following internal procedures
• Knowledge of Windows operating systems both pc and server-side
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
• Must be able to lift a minimum of 50 lbs

Benefits

• Health, Vision and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off, Volunteer Time Off and Paid Holidays
• Certification Reimbursement

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