Data Center Technician II: Customer-Focused On-Call Tech

DataBank Holdings, Ltd.; Centennial (CO); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Time Off

Job summary

DataBank Holdings Ltd. is seeking a Data Center Technician II to provide proactive end-user support via phone, email, and in-person interactions.

The role includes handling trouble tickets, performing remote hands tasks, and maintaining security and facility readiness in a data center environment. The candidate will install various circuits (Ethernet, Sonet, Dark Fiber), monitor critical systems (BMS, Security), and escalate issues per DataBank standards.

Qualifications

• High school diploma required.
• 2–4 years of experience in NOC/SOC/IOC or data center preferred.
• College degree in related discipline preferred.

Responsibilities

• Build and maintain effective customer relationships with timely, professional phone and email responses.
• Complete installation, testing and close out of new customer orders, including hardware, software support, and ensuring tickets are resolved within defined intervals.
• Monitor and assist with troubleshooting issues and alarms; escalate to on-call staff or engineering support when needed in a fast-paced data center.
• Conduct physical security walkthroughs and administer sign-in procedures for customers and visitors in line with security standards.
• Record time spent on tasks and tickets, including cap labor on timesheets and ensure timely submissions.
• Maintain facility cleanliness and readiness for tours and audits.
• Support vendor maintenance activities and assist other departments to meet compliance requirements.

Skills

Customer communication

Reliability

Quick learner

Teamwork

Education

High school diploma

College degree (preferred)

Tools

Windows OS

Networking cabling

Job description

DataBank Holdings Ltd. is seeking a Data Center Technician II to provide proactive end-user support via phone, email, and in-person interactions.

The role includes handling trouble tickets, performing remote hands tasks, and maintaining security and facility readiness in a data center environment. The candidate will install various circuits (Ethernet, Sonet, Dark Fiber), monitor critical systems (BMS, Security), and escalate issues per DataBank standards.