Data Center Technician II — Hands-On, Customer-Focused

DataBank Holdings, Ltd.; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision

Disability insurance

Life Insurance

401k with company match

Paid Time Off and Holidays

Job summary

DataBank Holdings Ltd. in Houston, TX seeks a Data Center Technician II to provide proactive end-user support, manage tickets, and handle installations of circuits and hardware within a fast-paced data center. The role emphasizes security, cleanliness, and accurate time tracking.

Responsibilities include maintaining customer relationships, completing orders, monitoring systems, and assisting with site audits while adhering to DataBank security standards. On-call rotation applies as needed.

Qualifications

• High school diploma required.
• 2–4 years of data center or NOC/SOC/IOC experience preferred.
• College degree in related discipline preferred.
• Must have reliable transportation.
• Strong written and verbal communication skills.
• Ability to lift a minimum of 50 lbs.
• Knowledge of Windows OS and basic hardware troubleshooting.
• Ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cabling.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner.
• Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.
• Maintaining facility cleanliness and "Tour Readiness" at all times.
• Candidate will be added to the Market's on-call rotation, based on Market needs.
• Assist as needed with readings of equipment draw/customer audits.

Skills

Strong written and verbal comms

Reliability

Ability to learn quickly

Problem solving

Team collaboration

Education

High school diploma

College degree in related discipline preferred

Tools

Windows OS (PC/Server)

Network cabling

Switches & Firewalls

Fiber & copper installation

DS1/DS3 familiarity

Job description

DataBank Holdings Ltd. in Houston, TX seeks a Data Center Technician II to provide proactive end-user support, manage tickets, and handle installations of circuits and hardware within a fast-paced data center. The role emphasizes security, cleanliness, and accurate time tracking.

Responsibilities include maintaining customer relationships, completing orders, monitoring systems, and assisting with site audits while adhering to DataBank security standards. On-call rotation applies as needed.