Data Center Technician: 24/7 Ops & Customer Support

netrality-careers; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

Disability insurance (short/long-term)

Parental leave

401k matching

Employee discounts

Charitable gift match

Job summary

Netrality Data Centers is seeking a Data Center Technician to monitor and maintain critical infrastructure across our facilities. You will address alarms, support Colocation customers, and process service requests while ensuring uptime and security in a fast-paced environment.

We value collaboration, hands-on troubleshooting, and a safety-first mindset, with opportunities for growth within a private-equity backed operator of interconnection properties.

Qualifications

• High School Diploma required.
• 2 years of data center experience or related technical field required.
• 2 years of customer service experience required.
• Industry certifications or associate-degree+ in a technical area strongly preferred.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events.
• Provide top-tier physical and remote support for Colocation customers 24/7/365.
• Manage tickets and help with orders, access requests, and deliveries.
• Perform hourly facility walkthroughs and verify readings of electrical/mechanical equipment.
• Assist with security monitoring via cameras, badges, and door alarms.
• Support client deployment plans and facility expansion initiatives.

Skills

Customer service

Troubleshooting

Communication

Education

High School Diploma

Associate degree in technical field

Technical certifications (preferred)

Tools

Microsoft Office

Adobe Suite

Job description

Netrality Data Centers is seeking a Data Center Technician to monitor and maintain critical infrastructure across our facilities. You will address alarms, support Colocation customers, and process service requests while ensuring uptime and security in a fast-paced environment.

We value collaboration, hands-on troubleshooting, and a safety-first mindset, with opportunities for growth within a private-equity backed operator of interconnection properties.