Data Center Technician: 24/7 Ops & Customer Support Pro

Netrality Data Centers; Kansas City (KS); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

AD&D insurance

Parental leave

Fertility support

401k match

Employee discounts

Job summary

Netrality Data Centers in Kansas City is seeking a Data Center Technician to monitor and maintain critical infrastructure, support colocation customers, and follow escalation procedures to ensure high-availability operations.

You will perform hourly facility walkthroughs, manage tickets, assist with security monitoring, and coordinate resources to resolve client issues while maintaining logs and adhering to safety standards.

Qualifications

• High School Diploma required and technical certifications preferred.
• Experience in data centers or similar technical environments is expected.
• Strong troubleshooting and customer service abilities are essential.

Responsibilities

• Monitor the Critical Facilities Monitoring System and respond to alarms.
• Provide physical and remote support for local/international customers 24/7/365.
• Manage ticketing system interactions and coordinate service requests.
• Conduct hourly facility walk-throughs and verify equipment readings.
• Assist with security monitoring and access control procedures.
• Perform rack & stack tasks and routine operational duties.
• Handle packages, deliveries, and interfacility communications.
• Maintain logs and collaborate with team to meet deadlines.

Skills

Troubleshooting

Problem solving

Multitasking

Organization

Communication

Safety mindset

Customer service

Education

High School Diploma

Technical certifications / Associate degree

Tools

Microsoft Office

Adobe Suite

Job description

Netrality Data Centers in Kansas City is seeking a Data Center Technician to monitor and maintain critical infrastructure, support colocation customers, and follow escalation procedures to ensure high-availability operations.

You will perform hourly facility walkthroughs, manage tickets, assist with security monitoring, and coordinate resources to resolve client issues while maintaining logs and adhering to safety standards.