24/7 Data Center Technician - Ops & Support

Netrality Data Centers; Indianapolis (IN); On-site; USD 42,000 - 72,000; Full time

Job summary

Netrality Data Centers is seeking a Data Center Technician to maintain and monitor essential infrastructure supporting tenants and customers. The role involves investigating alerts, following escalation procedures, and ensuring compliance with high-level service and security requirements.

The successful candidate will join a close-knit team, help establish best practices enterprise-wide, and have opportunities to grow the function over time.

Qualifications

• High School Diploma required.
• 2 years of data center experience or other closely related technical field required.
• Industry related certifications, or associate degree+ in a technical area strongly preferred.
• Fundamental knowledge of data center cooling and power infrastructure a plus.
• 2 years of customer service experience required.
• Strong troubleshooting, problem solving, multitasking and organization skills.
• Operate with a safety first mindset at all times.
• Follow all current emergency procedures set forth by Netrality and the assigned property.

Responsibilities

• Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events.
• Provide top-tier physical and remote customer support for local and international Colocation Customers in a 24/7/365 facility to include fiber/copper cross-connects and equipment troubleshooting.
• Monitor and assist Customer Support requests through use of a Web-based ticketing system where customers have access to services including access requests, Remote Hand troubleshooting, processing orders, delivery logistics, and general support.
• Execute sales orders and facility preparations to support new customer environments in accordance with ongoing sales activity.
• Perform hourly walkthroughs of the facility to visually verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
• Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
• Perform “rack & stack” tasks for customer equipment as required.
• Perform routine operational tasks including equipment handling, repairs and troubleshooting, processing interconnection circuit orders, and general site support.
• Manage customer package deliveries through receiving, handling, storing, and shipping.
• Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
• Assist in client deployment strategies and facility expansion planning.
• Sign visitors in and out of the facility and escort authorized personnel as required.
• Monitor and assist during planned outages or maintenance windows.
• Maintain detailed logs of all events, anomalies, inventory, and work tickets.
• Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
• All other duties as assigned by supervisor(s).

Skills

Customer service

Troubleshooting

Communication

Team player

Safety mindset

Cross-functional work

Microsoft Office

Adobe Suite

Education

High School Diploma

Associate degree or technical certification preferred

2 years of data center experience or related field

Tools

Microsoft Office Suite

Adobe Suite

Job description

Netrality Data Centers is seeking a Data Center Technician to maintain and monitor essential infrastructure supporting tenants and customers. The role involves investigating alerts, following escalation procedures, and ensuring compliance with high-level service and security requirements.

The successful candidate will join a close-knit team, help establish best practices enterprise-wide, and have opportunities to grow the function over time.