24/7 Data Center Operations Specialist

netrality-careers

Chicago (IL)

On-site

USD 60,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Parental leave

Job summary

Netrality Data Centers is seeking a Data Center Technician to monitor critical infrastructure, respond to alerts, and support both colocated customers and building tenants. The role involves physical and remote support, escalation handling, and collaboration with the site team.

The successful candidate has 2+ years in data center operations, strong troubleshooting, safety mindset, and excellent communication. The position requires on-site presence in a 24/7 facility in a major market.

Qualifications

High School Diploma required.
2 years of Data Center experience required.
Industry certifications or associate degree strongly preferred.
2 years of customer service experience required.
Strong troubleshooting and organization skills.
Operate with a ‘safety first’ mindset.

Responsibilities

Monitor the Critical Facilities Monitoring System and address alarm events.
Provide top-tier physical and remote customer support for local and international Colocation Customers in a 24/7/365 facility to include fiber/copper cross-connects and equipment troubleshooting.
Monitor and assist Customer Support requests through use of a Web-based ticketing system where customers have access to services including access requests, Remote Hand troubleshooting, processing orders, delivery logistics, and general support.
Execute sales orders and facility preparations to support new customer environments in accordance with ongoing sales activity.
Perform hourly walkthroughs of the facility to visually verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
Perform “rack & stack” tasks for customer equipment as required.
Perform routine operational tasks including equipment handling, repairs and troubleshooting, processing interconnection circuit orders, and general site support.
Manage customer package deliveries through receiving, handling, storing, and shipping.
Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
Assist in client deployment strategies and facility expansion planning.
Sign visitors in and out of the facility and escort authorized personnel as required.
Monitor and assist during planned outages or maintenance windows.
Maintain detailed logs of all events, anomalies, inventory, and work tickets.
Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
All other duties as assigned by supervisor(s).