Data Center Technician - 24/7 Operations & On-Call

Amazon Inc.; Seattle, Northern (WA, KY); Hybrid; USD 58,000 - 102,000; Full time

Benefits offered by this job

401(k) matching

Mental health support

Medical advice line

Job summary

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a Data Center Technician to install and service server hardware, troubleshoot complex network issues, and manage 24/7 incident response. You will engage with engineers, vendors, and contractors to restore service quickly and document changes in our processes.

The role requires on-call work and travel within the region. Ideal candidates have hands-on experience with data center hardware, basic networking knowledge, and the ability to

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Skills

Server hardware troubleshooting

Networking troubleshooting

On-call duties

Ticketing system

Flexible schedule

Education

High school diploma

Associate's degree in CS/Networking

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a Data Center Technician to install and service server hardware, troubleshoot complex network issues, and manage 24/7 incident response. You will engage with engineers, vendors, and contractors to restore service quickly and document changes in our processes.

The role requires on-call work and travel within the region. Ideal candidates have hands-on experience with data center hardware, basic networking knowledge, and the ability to