Cloud Data Center Technician (24/7 On-Call)

Amazon Web Services (AWS)

Lithia Springs (GA)

On-site

USD 39,000 - 68,000

Full time

24 hours ago

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Job summary

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a Data Center Technician to help maintain the heartbeat of our global cloud infrastructure. You will perform server rack installations, hardware repairs, and network troubleshooting while supporting 24/7 operations.

The role requires the ability to work independently or with a team, strong prioritization, and clear documentation. You will collaborate with engineers, supply chain, and operations, participate in on-call rotations, and

Qualifications

1+ years of computer/server hardware troubleshooting or related IT experience.
High school or equivalent diploma.
Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members