Cloud Data Center Technician | 24/7 On-Call & Hands-On

Amazon Inc.; Lithia Springs (GA); On-site; USD 39,000 - 67,000; Full time

Job summary

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a Data Center Technician to install equipment, repair hardware, and troubleshoot network issues in a 24/7 data center environment.

You will travel between data center sites, support change management, and help document processes while collaborating with engineers, vendors, and contractors. The role requires 1+ years of hardware IT experience, a high school diploma, and flexibility to work days, nights, weekends, and holidays.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Ability to work weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Flexible schedule

Team communication

Education

High school diploma

Tools

Ticketing system

Data center knowledge

Job description

Amazon Data Services, Inc. in Lithia Springs, GA is seeking a Data Center Technician to install equipment, repair hardware, and troubleshoot network issues in a 24/7 data center environment.

You will travel between data center sites, support change management, and help document processes while collaborating with engineers, vendors, and contractors. The role requires 1+ years of hardware IT experience, a high school diploma, and flexibility to work days, nights, weekends, and holidays.