Data Center Technician: 24/7 Ops, Hardware/Network Repair

Amazon; Canton (MS); On-site; USD 34,000 - 61,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Data Services, Inc. in Canton, MS seeks a Data Center Technician to install and troubleshoot server hardware, manage 24/7 operations, and travel to multiple data center sites within the region.

You will join a team of engineers and operators, work on on-call duties, document processes, and participate in training. The role requires lifting up to 40 pounds, working nights and weekends, and a valid driver's license.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering).
• Experience managing work and priorities through a ticketing system.
• Experience in a data center or other critical environment.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Server hardware

Network troubleshooting

Education

High school diploma

Associate's degree or equivalent

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in Canton, MS seeks a Data Center Technician to install and troubleshoot server hardware, manage 24/7 operations, and travel to multiple data center sites within the region.

You will join a team of engineers and operators, work on on-call duties, document processes, and participate in training. The role requires lifting up to 40 pounds, working nights and weekends, and a valid driver's license.