Data Center Technician — 24/7 On-Call & Travel Ready

Amazon Inc.; Mesa (AZ); On-site; USD 39,000 - 67,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to join our AWS operations team in Arizona. You will install equipment, perform hardware break-fix, troubleshoot networking, and respond to incidents to keep services running 24/7.

The role requires travel between data centers, shift work including nights and weekends, and the ability to work independently or with a team. You will help document processes and train new staff while contributing to a safe, secure data center environment.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• Strong communication and collaboration with internal and external stakeholders.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

Flexible schedule

Effective communication

Education

High school diploma or equivalent

Associate's degree in a relevant field

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to join our AWS operations team in Arizona. You will install equipment, perform hardware break-fix, troubleshoot networking, and respond to incidents to keep services running 24/7.

The role requires travel between data centers, shift work including nights and weekends, and the ability to work independently or with a team. You will help document processes and train new staff while contributing to a safe, secure data center environment.