Data Center Technician — 24/7 On-Call & Rack Installations

Amazon.com; United States; On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This role involves server rack installations, hardware repair, network troubleshooting, and responding to operational incidents to ensure high service availability.

Candidates must have 2+ years of hardware experience and 1+ years of networking experience. The position operates in a 24/7 data center environment, with potential on-call duties and travel within the regional work area.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Job description

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This role involves server rack installations, hardware repair, network troubleshooting, and responding to operational incidents to ensure high service availability.

Candidates must have 2+ years of hardware experience and 1+ years of networking experience. The position operates in a 24/7 data center environment, with potential on-call duties and travel within the regional work area.