Data Center Technician - 24/7 Cloud Infra Guardian

Amazon Inc.; Hamlet (NC); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to support 24/7 data center operations in Hamlet, NC. The role involves installing equipment, repairing hardware and networking issues, maintaining documentation, and traveling as needed to various data center locations within the region.

Candidates should be comfortable with shift work and working in demanding environments. You will collaborate with software, hardware, and network engineers, supply chain specialists, and security

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Travel readiness

Education

High school diploma

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to support 24/7 data center operations in Hamlet, NC. The role involves installing equipment, repairing hardware and networking issues, maintaining documentation, and traveling as needed to various data center locations within the region.

Candidates should be comfortable with shift work and working in demanding environments. You will collaborate with software, hardware, and network engineers, supply chain specialists, and security