Data Center Technician: 24/7 Infra Ops & Hardware Repair

Amazon Web Services (AWS); Manassas (VA); On-site; USD 37,000 - 66,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon Data Services, Inc. in Virginia, Manassas, is hiring Data Center Technicians to support our customers across AWS data centers. You will perform server rack installations, hardware repair, and network troubleshooting to ensure high availability and incident response readiness.

The role requires 2+ years hardware troubleshooting, 1+ year networking, and a high school diploma. This is a 24/7 operations environment with on-call shifts.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Skills

Hardware troubleshooting

Networking

Customer service

Education

High school diploma

Job description

Amazon Data Services, Inc. in Virginia, Manassas, is hiring Data Center Technicians to support our customers across AWS data centers. You will perform server rack installations, hardware repair, and network troubleshooting to ensure high availability and incident response readiness.

The role requires 2+ years hardware troubleshooting, 1+ year networking, and a high school diploma. This is a 24/7 operations environment with on-call shifts.