Data Center Service Technician

Iron Mountain Incorporated; Manassas (VA); Presencial; USD 54.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Employee Stock Purchase Plan

Medical, Dental and Vision benefits

Annual Merit Increases

Paid vacation

Holidays + Sick Pay

Professional Development and Training

Referral program

Descripción de la vacante

Iron Mountain is seeking a Service Delivery Technician to provide hands-on, remote support for data center equipment in a fast-paced environment. You will engage with customers, employees, and vendors, install and troubleshoot requests, and grow with the team while upholding Iron Mountain’s safety and process standards.

The role requires 0–2 years in a similar setting, strong attention to detail, and a customer-service mindset.

Formación

• 0-2 years experience in a customer service or data center environment preferred, but not required.

Responsabilidades

• Provide remote hands support for data center requests, including server/network equipment racking and cabling.
• Monitor the service management ticketing system for tasks during shift; assist with customer requests, escorting, trouble tickets, and material handling.
• Proactively identify issues and take steps to resolve them.
• Shipping and receiving: inbound/outbound shipments, dock space management, packaging, customer service and recycling support.

Conocimientos

Customer service

Multitasking

Attention to detail

Organization & prioritization

Willingness to learn

Customer service mentality

Descripción del empleo

Iron Mountain is seeking a Service Delivery Technician to provide hands-on, remote support for data center equipment in a fast-paced environment. You will engage with customers, employees, and vendors, install and troubleshoot requests, and grow with the team while upholding Iron Mountain’s safety and process standards.

The role requires 0–2 years in a similar setting, strong attention to detail, and a customer-service mindset.