Data Center Service Delivery Technician

Iron Mountain; Manassas (VA); Híbrido; USD 54.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Medical, Dental and Vision - Day One

Employee Assistance Program

Annual merit increases

2 weeks paid vacation

7 paid holidays + sick pay

Professional development and training

Referral program

Descripción de la vacante

Iron Mountain in Manassas, VA is seeking a Service Delivery Technician to provide physical support of data center equipment in a critical environment. You will engage with customers, employees, and vendors to perform installations and troubleshooting in a fast-paced setting.

Responsibilities include hands-on racking, cabling, monitoring the ticketing system, identifying issues, shipping/receiving, and supporting operations across shifts including nights and weekends.

Formación

• 0-2 years experience in a customer service or data center environment preferred, but not required.
• Knowledge of ticketing systems and data center processes is a plus.

Responsabilidades

• Provide remote hands support for requests requiring actions within the data center space including server/network equipment racking, cabling and hands-on support for customer requests.
• Monitor service management ticketing system for tasks and escorting, trouble tickets, material handling, and customer installations.
• Proactively identify issues and take steps to resolve them.
• Shipping and receiving: inbound/outbound shipments, dock space management, package delivery, customer service and recycling support.

Conocimientos

Customer service

Data center

Multi-tasking

Attention to detail

Organization

Overtime available

Security clearance possible

Descripción del empleo

Iron Mountain in Manassas, VA is seeking a Service Delivery Technician to provide physical support of data center equipment in a critical environment. You will engage with customers, employees, and vendors to perform installations and troubleshooting in a fast-paced setting.

Responsibilities include hands-on racking, cabling, monitoring the ticketing system, identifying issues, shipping/receiving, and supporting operations across shifts including nights and weekends.