Data Center Service Delivery Technician

Clutter; Manassas (VA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Health benefits

Employee Assistance

Vacation & holidays

Professional development

Referral program

Descripción de la vacante

Iron Mountain is seeking a Service Delivery Technician to provide physical support of data center equipment in a critical environment. You will engage with customers, employees, and vendors, performing installations and troubleshooting tasks to keep systems running smoothly.

We encourage learning and growth in a fast-paced environment. A high level of energy, urgency, and dedication to the team, customers, and Iron Mountain’s vision is required to succeed in this role.

Formación

• US Citizenship required.
• 0-2 years experience in a customer service or data center environment preferred, but not required.
• Multi tasking – we use several different systems to manage ticket queues; work tasks can change throughout the day.
• Attention to detail and ability to follow a documented process and safety code; role is process driven.
• Organization and prioritization; manage time with minimal supervision to get work done efficiently and on time.

Responsabilidades

• Provide remote hands support for requests within the data center space including server/network equipment racking, cabling and hands-on support for customer requests; on-the-job training will be provided.
• Monitor service management ticketing system for tasks throughout your shift; tasks include customer requests, escorting, trouble tickets, material handling, and customer installations.
• Proactively identify issues and take steps to resolve them.
• Shipping and receiving: inbound and outbound shipments, dock space management, package delivery, customer service and recycling support.

Conocimientos

US Citizenship

Customer service experience

Multi-tasking

Attention to detail

Organizational skills

Descripción del empleo

Iron Mountain is seeking a Service Delivery Technician to provide physical support of data center equipment in a critical environment. You will engage with customers, employees, and vendors, performing installations and troubleshooting tasks to keep systems running smoothly.

We encourage learning and growth in a fast-paced environment. A high level of energy, urgency, and dedication to the team, customers, and Iron Mountain’s vision is required to succeed in this role.