Data Center / Server Hardware - Dell PowerEdge

Doist; Brownsville (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Doist in the United States is seeking an on-site field service technician to support Dell PowerEdge and other enterprise servers. You will diagnose failures, perform installations and replacements, and collaborate with customers during service events.

This role requires hands-on hardware work, firmware updates, and the use of management tools like iDRAC. You will document steps and resolutions and participate in on-call rotations to ensure minimal downtime.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures to minimize downtime
• Perform hands-on server hardware installation, removal and repair
• Install memory DIMMs and CPUs
• Replace power supplies and fans
• Replace hard drives/SSDs, RAID/HBA and NICs
• Install GPUs and accelerator hardware
• Work with motherboards and system boards
• Rack-and-stack servers, cabling and configuration
• Troubleshoot BIOS/firmware, OS, and hardware diagnostics
• Update firmware/BIOS and use server management tools such as Dell iDRAC
• Perform break/fix and preventive maintenance per procedures
• Isolate hardware failures using documented diagnostics
• Coordinate with customers and internal teams during service events
• Document service activities and resolutions
• Escalate complex issues when appropriate
• Participate in on-call rotations and extended coverage

Job description

What You’ll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware


• Diagnose and resolve server hardware failures and system issues to minimize customer downtime


• Perform hands‑on hardware installation, removal, replacement, and repair, including:


• Memory/DIMMs


• CPUs/processors


• Power supplies


• Fans and cooling components


• Hard drives/SSDs


• RAID/HBA components


• NICs and other PCIe components


• GPUs and accelerator hardware


• Motherboards/system boards and other server components


• Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration


• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics


• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms


• Execute both reactive break/fix and preventive maintenance following established procedures


• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources


• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution


• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details


• Escalate complex technical issues when appropriate


• Participate in on‑call rotations and provide extended coverage as required.