Data Center / Server Hardware

VTekis Consulting LLP; Brownsville (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

VTekis Consulting LLP is seeking an on-site technical support technician to service Dell PowerEdge and other enterprise server hardware. You will diagnose and resolve hardware failures, perform component installations and replacements, and coordinate with customers and internal teams during service events.

The role involves hands-on hardware work, BIOS/firmware updates, and thorough documentation of activities. On-call rotations and extended coverage may be required.

Qualifications

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize downtime.
• Perform hands-on hardware installation, removal, replacement, and repair of components such as memory, CPUs, power supplies, fans, drives, RAID/HBA, NICs, GPUs, motherboards.
• Troubleshoot server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Accurately document service activities, replacements, troubleshooting steps, and resolutions.
• Participate in on-call rotations and extended coverage as required.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair of components.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools (Dell iDRAC) as needed.
• Document service activities and resolutions accurately.
• Escalate complex issues when appropriate.

Skills

Dell PowerEdge

Server hardware

On-site support

Troubleshooting

Documentation

Tools

Dell iDRAC

Job description

We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of thustry trends and technologies.

Job Description

What You’ll Do

1. Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
2. Diagnose and resolve server hardware failures and system issues to minimize customer downtime
3. Perform hands-on hardware installation, removal, replacement, and repair, including:
   • Memory/DIMMs
   • CPUs/processors
   • Power supplies
   • Fans and cooling components
   • Hard drives/SSDs
   • RAID/HBA components
   • NICs and other PCIe components
   • GPUs and accelerator hardware
   • Motherboards/system boards and other server components
4. Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
5. Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
6. Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
7. Execute both reactive break/fix and preventive maintenance following established procedures
8. Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
9. Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
10. Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
11. Escalate complex technical issues when appropriate
12. Participate in on-call rotations and provide extended coverage as required.

Additional Information

All your information will be kept confidential according to EEO guidelines.