Data Center / Server Hardware - Dell PowerEdge

Syncreon Consulting; Brownsville (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Syncreon Consulting is seeking an on-site Data Center / Server Hardware technician to provide Dell PowerEdge hardware support and general enterprise server maintenance. You will diagnose hardware failures and perform installations, replacements, and firmware updates.

You will work with customers and internal teams, documenting activities and escalating issues as needed. This role requires hands-on hardware skills and on-site availability.

Qualifications

• Experience with enterprise server hardware and components.
• Ability to diagnose and repair server hardware failures.
• Hands-on installation, replacement and maintenance of server parts.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize downtime.
• Perform hardware installation, removal, replacement, and repair (DIMMs, CPUs, PSUs, fans, drives, RAID/HBA, NICs).
• Rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot BIOS/firmware, OS, and hardware diagnostics issues.
• Update firmware/BIOS and use server management tools like Dell iDRAC.
• Escalate complex issues when needed and participate in on-call rotations.
• Document service activities and resolutions clearly.

Skills

On-site hardware support

Dell PowerEdge hardware

Troubleshooting

RAID/Storage hardware

Tools

Dell iDRAC

Job description

Data Center / Server Hardware - Dell PowerEdge

• Contract

What You’ll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required.

All your information will be kept confidential according to EEO guidelines.

Job Location