Service Engineer

Axelon Services Corporation; Warren (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Axelon Services Corporation is seeking an On-Site Service Engineer for Warren, OH to provide hands-on support for Dell PowerEdge servers and other data center hardware. You will diagnose, repair, and update firmware while coordinating with customers and internal teams.

The role requires 3+ years of hands-on server hardware experience, strong troubleshooting skills, and the ability to work on-site in a customer-facing capacity. Associate/Bachelors in IT or related field preferred.

Qualifications

• Minimum 3 years of hands‑on experience supporting enterprise servers or data center hardware.
• Direct experience working on server hardware: install, diagnose, repair, and replace components.
• Experience troubleshooting components such as memory, CPUs, power supplies, storage, NICs, GPUs.
• Experience with rack‑mounted servers in data centers or customer environments.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Familiarity with Linux or similar operating systems and hardware diagnostics.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize customer downtime.
• Perform hands-on hardware installation, removal, and replacement of components.
• Rack-and-stack, server installation, cabling, and hardware configuration.
• Troubleshoot BIOS/firmware, OS issues, and hardware diagnostics.
• Perform firmware/BIOS updates and use server management tools like Dell iDRAC.
• Document service activities and resolutions; escalate complex issues as needed.
• Participate in on-call rotations and coordinate with customers and teams.

Skills

Server hardware

On-site support

Troubleshooting

Customer-facing communication

Hardware installation & repair

Rack/stack

Power/disk components

Education

Associate/Bachelor's in IT or related field

Tools

Dell iDRAC

Linux OS

Server management tools

Job description

Job Title: On-Site Service Engineer - Data Center / Server Hardware

Location: Warren, OH

Duration: 5 Months

Summary

• Work Mode: On-site

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands‑on hardware installation, removal, replacement, and repair of components such as Memory/DIMMs, CPUs, power supplies, fans, hard drives, RAID/HBA components, NICs, GPUs, and motherboards
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools like Dell iDRAC
• Execute both reactive break/fix and preventive maintenance following established procedures
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on‑call rotations and provide extended coverage as required

Requirements

• Minimum 3 years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands‑on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans, PCIe components, or GPUs
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer‑facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules

Preferred Skills

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field