Data Center Engineer

TechClub Inc; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

TechClub Inc. in the United States is seeking an experienced Hardware Diagnostics Engineer to perform advanced diagnostics on enterprise server platforms and drive improvements across the hardware lifecycle.

You will troubleshoot using IPMI, BIOS, and vendor tooling, own the RMA process, and collaborate with data center operations to reduce MTTR and boost fleet reliability.

Qualifications

• 5+ years hands-on experience with enterprise server hardware in production data centers.
• Deep understanding of x86 server architecture including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems.
• Strong firmware and BIOS/BMC diagnostics and upgrades experience.
• Advanced Linux troubleshooting with log analysis and hardware diagnostics.
• Experience with remote management interfaces such as IPMI, iDRAC, iLO.
• Proven experience managing hardware RMA processes with OEM vendors.
• Ability to conduct structured root cause analysis and document findings clearly.
• Familiarity with hardware monitoring systems and failure trend analysis.
• High proficiency in spoken and written English.

Responsibilities

• Perform advanced diagnostics on enterprise server hardware across subsystems.
• Troubleshoot failures using system logs, BMC/IPMI, BIOS diagnostics, and vendor tooling.
• Serve as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents.
• Document structured root cause analyses and preventive actions.
• Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution.
• Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action.
• Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability.
• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures.
• Validate replacement components prior to redeployment into production environments.
• Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes.
• Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing.

Skills

5+ years experience

x86 server architecture

firmware/BIOS/BMC diagnostics

Advanced Linux troubleshooting

IPMI/iDRAC/iLO

hardware RMA with OEMs

root cause analysis documentation

failure trend analysis

English communication

Tools

IPMI tooling

Vendor-specific tooling

Job description

• Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components.
• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling.
• Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents.
• Conduct structured root cause analysis and document findings to prevent repeat failures.
• Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution.
• Interface directly with OEM vendors to escal recurring hardware defects and drive corrective action.
• Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability.
• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures.
• Validate replacement components prior to redeployment into production environments.
• Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes.
• Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing.

Requirements

• 5+ years of hands-on experience working with enterprise server hardware in a production data center environment.
• Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems.
• Strong experience performing firmware and BIOS/BMC diagnostics and upgrades.
• Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics.
• Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent.
• Proven experience managing hardware RMA processes and working directly with OEM vendors.
• Ability to conduct structured root cause analysis and document technical findings clearly.
• Familiarity with hardware monitoring systems and failure trend analysis.
• Strong ownership mindset and ability to operate independently in mission-critical environments.
• High proficiency in spoken and written English.

Nice to Have

• Experience performing board-level diagnostics and component-level repair (SMD rework).
• Familiarity with data center networking equipment and basic network troubleshooting.
• Experience supporting GPU-dense or high-performance compute environments.