Data Center Ops Manager — Global Cloud Infrastructure

Amazon Inc.; Frederick (MD); On-site; USD 108,000 - 189,000; Full time

Job summary

Amazon Data Services, Inc. seeks a Data Center Manager to lead a high-performing team and oversee global data center operations. You will drive performance, optimize processes, and manage critical infrastructure across sites.

You will collaborate with internal teams and vendors, travel to multiple locations as needed, mentor staff, and ensure safety and reliability while supporting rapid growth in AWS data centers.

Qualifications

• 4+ years of Information Technology (IT) experience or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities

Responsibilities

• Prioritize and assign troubled tickets to data center technicians and operators
• Manage performance of diverse data center operation teams across locations
• Recruit and train data technicians to ensure staffing levels
• Ensure day-to-day data center operations including queue management and 24/7 shift coverage
• Maintain operational KPIs and drive process improvements and automation
• Lead large-scale events (outages) and act as the call leader

Skills

IT experience

People management

Data center operations

Travel capability

Education

Bachelor's degree in computer science engineering mathematics or equivalent

Tools

IT certifications

System management tools

Job description

Amazon Data Services, Inc. seeks a Data Center Manager to lead a high-performing team and oversee global data center operations. You will drive performance, optimize processes, and manage critical infrastructure across sites.

You will collaborate with internal teams and vendors, travel to multiple locations as needed, mentor staff, and ensure safety and reliability while supporting rapid growth in AWS data centers.