Data Center Operations Technician (24/7 Support)

Socket.dev; Kansas City (MO); On-site; USD 60,000 - 72,000; Full time

Job summary

Netrality is seeking a Data Center Technician to join our Operations team in Kansas City, MO. You will monitor critical infrastructure, address alarms, and provide 24/7 support for colocated customers and tenants. You will coordinate with the support teams to resolve issues and assist in deployment planning.

The role emphasizes safety, strong communication, and the ability to work both independently and as part of a team in a fast-paced data center environment.

Qualifications

• High School Diploma required.
• 2 years of Data Center experience or closely related technical field.
• Industry certifications or associate degree+ in a technical area strongly preferred.
• 2 years of customer service experience required.
• Strong troubleshooting, problem solving, multitasking and organization skills.
• Operate with a safety-first mindset at all times.

Responsibilities

• Monitor the Critical Facilities Monitoring System and respond to alarm events.
• Provide top-tier physical and remote customer support for local and international Colocation Customers 24/7/365.
• Use a web-based ticketing system to handle access requests, troubleshooting, orders, and general support.
• Assist with sales orders and facility preparations to support new customer environments.
• Perform hourly walkthroughs to verify readings from critical equipment and monitor facility conditions.
• Assist with physical security monitoring using cameras, badges, door alarms, and notifications.
• Perform rack & stack tasks for customer equipment and general site support.
• Maintain logs of events, inventory, and work tickets.
• Coordinate resources to resolve client issues and support deployment strategies.

Skills

Excellent communication

Problem solving

Multitasking

Organization

Customer service

Education

High School Diploma

Certifications or associate degree+ in technical area

Job description

Netrality is seeking a Data Center Technician to join our Operations team in Kansas City, MO. You will monitor critical infrastructure, address alarms, and provide 24/7 support for colocated customers and tenants. You will coordinate with the support teams to resolve issues and assist in deployment planning.

The role emphasizes safety, strong communication, and the ability to work both independently and as part of a team in a fast-paced data center environment.