Data Center Operations Technician

Amazon; Canton (MS); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a dedicated AWS Technician in Canton, Mississippi to ensure seamless data center operations. This role requires 18 months of relevant IT experience, involving hardware troubleshooting and a flexible schedule, including nights and weekends. Key responsibilities include performing installations, responding to incidents, and maintaining service level agreements. The position offers a competitive hourly wage ranging from $30.00 to $54.00 with benefits like health insurance and 401(k) matching.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• Experience in critical environments, such as data centers.
• Understanding of Linux or similar operating systems.

Responsibilities

• Perform server rack installations and troubleshoot network issues.
• Respond to operational incidents affecting AWS services.
• Engage with internal and external stakeholders.
• Participate in scheduled maintenance and on-call duties.

Skills

Computer/server hardware troubleshooting

Networking (layer 1/2)

Troubleshooting and problem solving

Process innovation

Education

Bachelor's degree in IT-related field

Industry certifications (CompTIA, CCENT, Network+)

Job description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key Responsibilities

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process‑improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

Physical Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Working in an industrial environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering night and day shifts).

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.

A Day in the Life

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act without direction or support when required.
• Improve effectiveness through process innovation.
• Work shift work that includes days, nights, weekends, and holidays.

Basic Qualifications

• Work a flexible schedule including weekends, nights, and holidays.
• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Preferred Qualifications

• Experience in a data center or other critical environment.
• Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.).
• Industry standard certifications (CompTIA, CCENT, Network+).
• Understanding of Linux or similar operating systems.
• Behavioral interviewing and hiring experience.
• Experience training and onboarding of new team members.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits and Compensation

The base salary range for this position is USD 30.00‑54.00 hourly. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.