Data Center Technician

Amazon; Denver (CO); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading cloud services provider in Denver seeks a dedicated individual to manage critical data center operations. You will perform installations, troubleshoot network issues, and maintain service availability while serving as a contact point for internal and external stakeholders. Ideal candidates possess 18+ months of IT experience, demonstrating troubleshooting skills and the ability to work a flexible schedule, including nights and weekends. The position offers competitive pay and comprehensive benefits.

Qualifications

• 18+ months of experience in computer/server hardware troubleshooting.
• 18+ months of experience in layer 1/2 networking, including troubleshooting.
• Ability to work in a flexible schedule including nights and weekends.

Responsibilities

• Perform server rack installations and troubleshoot network issues.
• Contribute to documentation and improve processes.
• Engage with stakeholders to drive resolution for technical issues.

Skills

Computer/server hardware troubleshooting

Layer 1/2 networking experience

Troubleshooting and problem solving

Ability to communicate effectively

Education

Bachelor’s degree in IT-related field

Industry standard certifications

Job description

Job ID: 10386349 | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key job responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help interview, train, and onboard new team members

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Work may include travel to established locations for training until the designated site becomes fully operational

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

A day in the life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act independently in the absence of direction or support
• Improve effectiveness through process innovation

Basic Qualifications

• Work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Preferred Qualifications

• Experience in a data center or other critical environment
• Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.)
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Fairless Hills - 30.00 - 54.00 USD hourly