Data Center Operations Technician

Amazon Web Services (AWS); Dublin (OH); On-site; USD 85,962,240 - 154,732,032; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon Data Services, Inc. is seeking a night-shift Infrastructure Technician to support 24/7 data center operations. You will diagnose hardware and network issues, repair as needed, and participate in on‑call rotations to ensure high availability.

Requirements include 1+ year of networking and Linux experience, a bachelor’s degree in IT/CS, and ability to lift up to 40 pounds. This role involves working in industrial environments and elevated/cramped spaces.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

Skills

Networking experience

Linux experience

Problem solving

Safety compliance

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Ticketing system

Cabling best practices

Racking equipment

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and ensure customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain. You’ll join a diverse team of software, hardware, network engineers, supply chain specialists, security experts, operations managers, and other vital roles to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.

Key Job Responsibilities

• Ensure overall availability and reliability to meet or exceed defined service levels of data center operations.
• Perform in-depth hardware and network diagnostics followed by physical repair.
• Participate in an on‑call rotation.
• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Work in an industrial environment.
• Work night shift 8+ hours to support 24/7 operations (covering hours between 6 pm–6 am).

Day in the Life

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

This is a night shift position requiring an overnight work schedule five days a week. Schedule may include some weekends/holidays.

Basic Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We also offer comprehensive benefits. Base salary range: 30.00 – 54.00 USD hourly. Compensation includes sign‑on payments and restricted stock units (RSUs) based on experience, qualifications, and location. Benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Company – Amazon Data Services, Inc.
Job ID: A3112987