Data Center Operations Technician

Amazon; Umatilla (OR); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Umatilla, Oregon, seeks a skilled individual for technical roles, focusing on server and network troubleshooting. Ideal candidates hold at least 2 years of experience in hardware and networking. The position requires flexibility with shifts and the ability to work in an industrial environment.

Compensation ranges from $30.00 to $54.00 per hour, with comprehensive benefits including stock units and health insurance, ensuring competitive remuneration.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or related IT experience.
• 2+ years of computer layer 1/2 networking experience.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Perform server rack installations and hardware break-fix.
• Troubleshoot network issues and respond to operational incidents.
• Contribute to documentation and process-improvement initiatives.

Skills

Computer/server hardware troubleshooting

Networking (layer 1/2)

Troubleshooting and problem solving

Process innovation

Education

Bachelor's degree in IT-related field or equivalent experience

Tools

Linux/Unix

Job description

Job ID: 10459296 | Amazon Data Services, Inc.

Key Responsibilities

• Perform server rack installations and hardware break‑fix on various components.
• Troubleshoot network issues and respond to operational incidents that affect service availability.
• Carry out routine network, server hardware, and operating system repairs to maintain overall availability of AWS services.
• Serve as the primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in scheduled maintenance and change‑management activities.
• Engage in on‑call duties to support 24/7 operations.
• Contribute to documentation and process‑improvement initiatives based on operational issue analysis.
• Help interview, train, and onboard new team members.

Physical Requirements

• Lift and move material up to 40 pounds.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach as needed.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely without limitation.
• Work in an industrial environment.
• Work shifts longer than 8 hours to support 24/7 operations (both night and day shifts).

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A Day in the Life

• Take ownership of technical issues from the customer base and engage other teams for resolution.
• Show strong aptitude for troubleshooting and problem solving, solving problems at root and understanding the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently in the absence of direction or support.
• Improve effectiveness through process innovation.
• Work days, nights, weekends, and holidays as part of shift work.

Basic Qualifications

• 2+ years of computer/server hardware troubleshooting experience or related IT experience.
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair).
• Flexible schedule including weekends, nights, and holidays.

Preferred Qualifications

• Knowledge of network design, protocols, and troubleshooting.
• Knowledge of Linux/Unix Administration.
• Bachelor's degree in an IT‑related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT‑related roles.
• Experience in a data center or other critical environment.
• Experience training and onboarding of new team members.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Compensation & Benefits

Hourly salary range: $30.00 – $54.00 USD (varies by location). Your Amazon package will include sign‑on payments, restricted stock units (RSUs), health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, supplemental life plans), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.