Data Center Operations Technician (AWS)

Amazon; Boardman (OR); On-site; USD 41,328 - 74,390; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to join our AWS team and help keep the world's cloud infrastructure running smoothly.

You will perform server rack installations, hardware break-fix, troubleshoot network issues, and support incident responses to maintain service availability. This role requires lifting up to 40 pounds, working in data centers, and being available for on-call shifts, nights, weekends, and travel between sites.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in IT/CS or related field.
• Experience with computer hardware troubleshooting and repair.
• 1+ years of computer hardware experience, including troubleshooting and repairing experience.
• 18+ months of layer 1/2 networking experience (including troubleshooting and repair).
• Can lift and rack equipment up to 40 pounds.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and carry out routine repairs to maintain AWS service availability.
• Respond to operational incidents that impact service availability.
• Serve as the primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties and scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on operational issue analysis.
• Help interview, train, and onboard new team members.
• Work shift schedules that may include nights, weekends, holidays, and 24/7 operations.
• Travel to and between data center locations as needed.

Skills

Networking

Linux

Hardware troubleshooting

On-call readiness

Travel ability

Education

Bachelor's degree in IT/CS or related

Tools

Data center equipment

Cabling infrastructure

Rack mounting

Troubleshooting tools

Job description

Job ID: 10413861 | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! As a Data Center Technician you will maintain the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and carry out routine repairs to maintain AWS service availability.
• Respond to operational incidents that impact service availability.
• Serve as the primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties and scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on operational issue analysis.
• Help interview, train, and onboard new team members.
• Work shift schedules that may include nights, weekends, holidays, and 24/7 operations.
• Travel to and between data center locations as needed.

Physical Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely.
• Working in an industrial environment.
• Assisting with shift work that includes nights, weekends, and holidays.

Essential Requirements

• Ability to travel to or commute between data center locations.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.

Basic Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with computer hardware troubleshooting and repair.
• 1+ years of computer hardware experience, including troubleshooting and repairing experience.
• 18+ months of layer 1/2 networking experience (including troubleshooting and repair).
• Can lift and rack equipment up to 40 pounds.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering).
• Industry standard certifications (CompTIA, CCENT, Network+).
• Understanding of Linux or similar operating systems.
• Behavioral interviewing and hiring experience.
• Experience training and onboarding of new team members.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance, and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OR, Boardman - 30.00 - 54.00 USD hourly