Data Center Operations Leader & Strategy Architect

Amazon Inc.; Boardman (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. leads AWS data center operations, overseeing hardware, networking and facility systems to ensure reliable cloud services globally.

The role involves managing a large, diverse team across multiple locations, driving process improvements and operational KPIs while coordinating on-call rotations and incident responses. The ideal candidate has strong people leadership, strategic planning, and optional travel for training or site support, with an emphasis on safety,

Qualifications

• 2+ years in a data center technology role.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Be the subject matter expert across all aspects in data center operations.

Skills

Data center operations

People management

Team leadership

Automation opportunities

Operational planning

Tools

Technical writing

On-call management

Job description

Amazon Data Services, Inc. leads AWS data center operations, overseeing hardware, networking and facility systems to ensure reliable cloud services globally.

The role involves managing a large, diverse team across multiple locations, driving process improvements and operational KPIs while coordinating on-call rotations and incident responses. The ideal candidate has strong people leadership, strategic planning, and optional travel for training or site support, with an emphasis on safety,