Data Center Operations Leader - 24/7 Reliability

Amazon; Hampton (GA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The Data Center Operations Manager role ensures overall availability and reliability to meet defined service levels of data center operations while expanding infrastructure management and guiding a team of engineers and operators.

The successful candidate will develop strategies, mentor staff at all levels, sponsor projects, and propose technical solutions.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop and drive career planning for data center teams.
• Lead recruiting and onboarding efforts.
• Lead performance management activities for team members.
• Manage and deliver mid-size projects.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Monitor and drive all operational KPIs and metrics to ensure IT capacity availability; inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve workflows and throughput for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs; maintain on-call schedule coordination and attendance.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

IT experience

People management

Operations & on-call

Education

Bachelor's degree in CS/Engineering/Math

Job description

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The Data Center Operations Manager role ensures overall availability and reliability to meet defined service levels of data center operations while expanding infrastructure management and guiding a team of engineers and operators.

The successful candidate will develop strategies, mentor staff at all levels, sponsor projects, and propose technical solutions.