Data Center Operations Leader — 24/7 On-Call

Amazon Web Services (AWS); Lithia Springs (GA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Web Services (AWS) is a fast paced technology company and a leader in the data center space. The role focuses on ensuring availability and reliability of data center operations, along with leading teams of hardware, network, and operations professionals.

You will mentor staff, sponsor projects, and contribute to site-level improvements while managing 24/7 operations. The position emphasizes strategic planning, documentation, and collaboration across teams to meet SLAs and drive continuous

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop and drive career planning for data center teams
• Lead recruiting and onboarding efforts
• Lead performance management activities for team members
• Manage and deliver mid-size projects
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Monitor and drive all operational KPIs and metrics to ensure IT capacity availability
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader

Skills

IT experience

People management

Operations/on-call

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Web Services (AWS) is a fast paced technology company and a leader in the data center space. The role focuses on ensuring availability and reliability of data center operations, along with leading teams of hardware, network, and operations professionals.

You will mentor staff, sponsor projects, and contribute to site-level improvements while managing 24/7 operations. The position emphasizes strategic planning, documentation, and collaboration across teams to meet SLAs and drive continuous