Data Center Operations Leader

Amazon Inc.; New Albany (OH); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Inc. in New Albany, OH is seeking a Data Center Operations Manager to lead a diverse team responsible for global cloud infrastructure support across data centers. You will manage performance, develop career paths, recruit/train staff, ensure day-to-day operations, and participate in on-call rotation.

You'll collaborate with hardware, network, and software teams to optimize reliability, safety, and cost efficiency while driving improvements in processes, metrics, and service delivery.

Qualifications

• 4+ years IT experience or Bachelor's degree in CS/Engineering/Math or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities or production facilities.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators.
• Manage performance of diverse data center operation teams across locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure staffing levels.
• Oversee day-to-day data center operations, including queue management and 24/7 shift arrangements.
• Lead and guide improvements in team processes, technology, and automation.

Skills

People management

Data center operations

On-call support

Technical writing

Education

Bachelor's degree in CS/Engineering/Math or equivalent

Tools

Networking certifications

System management tools

Job description

Amazon Inc. in New Albany, OH is seeking a Data Center Operations Manager to lead a diverse team responsible for global cloud infrastructure support across data centers. You will manage performance, develop career paths, recruit/train staff, ensure day-to-day operations, and participate in on-call rotation.

You'll collaborate with hardware, network, and software teams to optimize reliability, safety, and cost efficiency while driving improvements in processes, metrics, and service delivery.