Cloud Data Center Operations Lead

Amazon Web Services (AWS); New Albany (OH); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Data Services, Inc. in New Albany, OH, is seeking an experienced Operations Manager to lead a data center operations team responsible for global infrastructure uptime.

You will oversee on-call rotations, drive process improvements, staffing, and the execution of hardware and network diagnostics, while partnering with cross-functional teams to meet safety, reliability, and cost targets.

Qualifications

• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities.
• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Data Services, Inc. in New Albany, OH, is seeking an experienced Operations Manager to lead a data center operations team responsible for global infrastructure uptime.

You will oversee on-call rotations, drive process improvements, staffing, and the execution of hardware and network diagnostics, while partnering with cross-functional teams to meet safety, reliability, and cost targets.