Cloud Data Center Operations Leader

Amazon Web Services (AWS); Dublin (OH); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Dublin, OH is seeking an experienced Data Center Operations Manager to lead day-to-day operations across multiple facilities. You will prioritize incidents, manage performance across teams, and drive staffing and process improvements to meet SLAs.

The role emphasizes on-call leadership, KPI tracking, and delivering reliable 24/7 support for AWS infrastructure, while offering a comprehensive benefits package and RSU eligibility.

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Operations

On-call support

IT experience

Education

Bachelor's degree in CS/engineering/math

Tools

System management tools

Client/server environments

Hardware troubleshooting

AWS certification

Job description

Amazon Data Services, Inc. in Dublin, OH is seeking an experienced Data Center Operations Manager to lead day-to-day operations across multiple facilities. You will prioritize incidents, manage performance across teams, and drive staffing and process improvements to meet SLAs.

The role emphasizes on-call leadership, KPI tracking, and delivering reliable 24/7 support for AWS infrastructure, while offering a comprehensive benefits package and RSU eligibility.