Data Center Operations Lead – Infra & Incident Response

Transamerica; Cedar Rapids (IA); On-site; USD 95,000 - 121,000; Full time

Benefits offered by this job

Pension Plan

401k Match

Medical Insurance

Dental Insurance

Job summary

Transamerica's Enterprise Technology Data Centre team seeks an experienced data center leader to guide operations, drive reliability, and ensure security across global facilities. You will mentor technicians, coordinate incidents, and manage changes with strong vendor collaboration in a fast-paced environment.

Based in Cedar Rapids, this on-site role requires five days in the office, with travel to satellite sites as needed.

Qualifications

• 7+ years of related work experience.
• Advanced experience using MS Office products (Word, Excel, PowerPoint).
• Solid understanding of Data Centre Management methodologies.
• Strong organizational skills (planning, prioritizing) and communication skills (written, verbal, listening).
• Working knowledge of IT infrastructure and its impact on business services.

Responsibilities

• Lead the lead technical resource for data center operations, providing leadership, mentoring, and escalation support for technicians, contractors, and vendors.
• Coordinate and oversee day-to-day data center activities to ensure operational excellence, service reliability, regulatory compliance, and adherence to change management processes.
• Lead incident response, troubleshooting, root cause analysis, and recovery efforts for facility, infrastructure, and operational issues to minimize business impact.
• Manage the installation, upgrade, relocation, and decommissioning of enterprise technology infrastructure while maintaining accurate documentation of all changes.
• Direct vendor, contractor, and service provider activities within the data center, ensuring compliance with security, safety, operational standards, and approved budgets.
• Lead the design, installation, maintenance, and documentation of structured cabling systems to support current operations and future growth requirements.
• Monitor, maintain, and coordinate critical electrical and facility infrastructure, including utility power, switchgear, ATS, UPS, generators, PDUs, cooling, and environmental monitoring systems.
• Oversee capacity planning, rack and space management, asset inventory, equipment lifecycle management, and infrastructure monitoring to optimize data center performance, utilization, and cost effectiveness.
• Manage operational and project expenditures, support budget planning and forecasting activities, and ensure maintenance, infrastructure, and vendor-related work is delivered within approved budget targets.
• Administer data center monitoring platforms and drive continuous improvements in operational efficiency, reliability, resiliency, visibility, and business continuity while supporting audit, security, disaster recovery, and compliance requirements.

Skills

Data centre management

IT infrastructure knowledge

Leadership & mentoring

Strong communication

Project coordination

Tools

MS Office (Word/Excel/PowerPoint)

Job description

Transamerica's Enterprise Technology Data Centre team seeks an experienced data center leader to guide operations, drive reliability, and ensure security across global facilities. You will mentor technicians, coordinate incidents, and manage changes with strong vendor collaboration in a fast-paced environment.

Based in Cedar Rapids, this on-site role requires five days in the office, with travel to satellite sites as needed.