Data Center Incident Commander - Lead Regional Response

Switch; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Generous Benefits Package

Remote opportunities

Job summary

Switch seeks an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, and customer-facing teams to align incident objectives and restoration priorities.

The role requires clear, direct communication, sound judgment under time pressure, and the ability to steer multiple technical and operational teams toward mitigation and formal closure.

Qualifications

• Experience in incident response for mission-critical data centers.
• Experience coordinating technical and operational teams during complex incidents.
• Knowledge of incident management, escalation, mitigation, restoration, and closure processes.
• Ability to adapt to changing incident conditions and make operational decisions.
• Experience communicating incident status and risks to stakeholders.
• Ability to lead cross-team work without direct management authority.
• Demonstrated expertise at P4 Lead-level or equivalent.

Responsibilities

• Lead command and control during active data center incidents within the assigned region.
• Establish incident objectives, priorities, and response direction based on event conditions.
• Coordinate response activities across Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams.
• Maintain clear, timely communication about incident status, priorities, decisions, and next steps.
• Identify escalation needs and align resources around mitigation and restoration priorities.
• Drive incidents through mitigation, restoration, and formal closure.
• Coordinate with Forensic Engineering after an incident for RCA.
• Support Post Incident Report when external customer communication is needed.

Skills

Incident management

Communication

Team coordination

Decision making

Operational focus

Job description

Switch seeks an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, and customer-facing teams to align incident objectives and restoration priorities.

The role requires clear, direct communication, sound judgment under time pressure, and the ability to steer multiple technical and operational teams toward mitigation and formal closure.