Data Center Operations Lead for AI/HPC Infra

Bitdeer; Needham (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Bitdeer is seeking an experienced Data Center Operations Lead in Needham, MA to manage daily site operations and ensure 24x7 availability of NVIDIA GPU clusters, GPU servers, and storage systems. You will lead a team of Operations Engineers, develop SOPs/EOPs, and coordinate hardware installation and lifecycle management.

The role requires strong Linux, networking, incident management, and vendor coordination skills, with a focus on reliability and continuous improvement in a mission-critical

Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines.
• Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management.

Responsibilities

• Lead and manage the daily operations of the Data Center site, ensuring availability, reliability, and operational excellence of all infrastructure and systems.
• Supervise and manage a team of Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development.
• Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.
• Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis.
• Oversee operation, maintenance, and troubleshooting of AI/HPC infrastructure, including NVIDIA B300 Clusters, GPU servers, x86 servers, storage servers, Ethernet/InfiniBand switches, and cabling.
• Establish, maintain, and continuously improve SOPs, EOPs, and preventive maintenance programs.
• Monitor site health, KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency.
• Coordinate hardware installation, rack/stack activities, system commissioning, expansion, and lifecycle management.
• Review and approve maintenance activities, change requests, incident reports, and shift handover records.
• Ensure compliance with policies, safety, and security procedures within the Data Center.
• Collaborate with engineering, network, facilities, and vendor teams to support deployments and improvements.
• Participate in on-call rotation and provide hands-on operational support when necessary.
• Drive a culture of operational excellence, teamwork, accountability, and continuous improvement.

Skills

Data Center Ops

Team Leadership

Linux Administration

Networking

Hardware Troubleshooting

SOP/EOP Governance

Incident Management

Project Management

Education

Bachelor's degree in CS/EE

Tools

NVLink

NVSwitch

InfiniBand

MPO/LC connectors

DAC/AOC cabling

Job description

Bitdeer is seeking an experienced Data Center Operations Lead in Needham, MA to manage daily site operations and ensure 24x7 availability of NVIDIA GPU clusters, GPU servers, and storage systems. You will lead a team of Operations Engineers, develop SOPs/EOPs, and coordinate hardware installation and lifecycle management.

The role requires strong Linux, networking, incident management, and vendor coordination skills, with a focus on reliability and continuous improvement in a mission-critical