Data Center Operations & Incident Lead

Oracle Corporation; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Job summary

Oracle Corporation seeks a senior Datacenter Operations leader to drive complex hardware and network support at scale in the United States. You will govern change activities, optimize SOPs/MOPs, and coordinate cross-functional teams across engineering, capacity, networking and security to ensure high availability and rapid incident resolution.

You will mentor staff, lead post-incident RCAs, and push durable improvements that reduce risk while maintaining adherence to safety and compliance

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements; provides leadership to team members on shifting priorities

Skills

Data center ops leadership

Incident management

Cross-functional collaboration

SOP/MOP governance

Automation & tooling

Job description

Oracle Corporation seeks a senior Datacenter Operations leader to drive complex hardware and network support at scale in the United States. You will govern change activities, optimize SOPs/MOPs, and coordinate cross-functional teams across engineering, capacity, networking and security to ensure high availability and rapid incident resolution.

You will mentor staff, lead post-incident RCAs, and push durable improvements that reduce risk while maintaining adherence to safety and compliance