Senior Data Center Operations & Incident Lead

Oracle; Utah; On-site; USD 66,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Employee stock purchase plan

Job summary

Oracle in Utah seeks a senior Datacenter Services Operations Lead to oversee break/fix, hardware maintenance, network configuration, and continuous improvement initiatives.

You will drive incident response, RCA analyses, and cross-functional collaboration with engineering, capacity, and security to reduce risk and improve observability.

This role emphasizes leadership, SOP/MOP governance, safety, and scalable change management across regions.

Qualifications

• Experience leading data center hardware support teams.
• Proven ability to manage complex network configuration and augmentation programs.
• Strong incident escalation and RCA skills.

Responsibilities

• Lead hardware maintenance and lifecycle management for servers and components.
• Plan and govern large-scale network builds; ensure interoperability.
• Own escalation queue; perform investigations and document resolutions.
• Drive safety, compliance, and change management with SOPs/MOPs.
• Lead post-incident reviews and implement durable improvements.

Skills

Incident management

Root cause analysis

Cross-functional leadership

Network knowledge

Mentoring

Job description

Oracle in Utah seeks a senior Datacenter Services Operations Lead to oversee break/fix, hardware maintenance, network configuration, and continuous improvement initiatives.

You will drive incident response, RCA analyses, and cross-functional collaboration with engineering, capacity, and security to reduce risk and improve observability.

This role emphasizes leadership, SOP/MOP governance, safety, and scalable change management across regions.