Data Center Operations Lead: Incident & Automation

Oracle; Saline (MI); On-site; USD 66,200 - 132,400; Full time

Job summary

Oracle is seeking a senior Datacenter Services Operations leader to guide complex hardware support, network configuration, and incident resolution at scale. You will design change activities, drive SOPs/MOPs, and partner with engineering, capacity, networking, and security teams to prevent outages and improve reliability.

In this role you will mentor staff, govern safety and compliance, and lead post-incident reviews and continuous improvement efforts across the fleet, ensuring documentation,

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Leads planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Leads post-incident reviews and RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements; provides leadership on shifting priorities and resources

Job description

Oracle is seeking a senior Datacenter Services Operations leader to guide complex hardware support, network configuration, and incident resolution at scale. You will design change activities, drive SOPs/MOPs, and partner with engineering, capacity, networking, and security teams to prevent outages and improve reliability.

In this role you will mentor staff, govern safety and compliance, and lead post-incident reviews and continuous improvement efforts across the fleet, ensuring documentation,