Data Center NOC Analyst: Incident & Client Support (Shift)

H5 Data Centers, LLC; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

H5 Data Centers, LLC is seeking a Data Center Support Analyst to manage operational integrity across its portfolio. You will serve as the primary contact for customer engagement, handling calls, tickets, and incidents while coordinating with SMEs.

The role requires monitoring critical systems (BMS, security, IT networks) and responding to incidents, with shifts and weekend work as needed. Strong communication and teamwork are essential.

Qualifications

• College education.
• Experience in a call center / helpdesk environment / customer support role.
• IT system qualifications would be a bonus.
• A comprehensive understanding of data center best practices and standards would be a bonus.

Responsibilities

• Primary point of contact for customer requests via phone, email, & portal.
• Process requests and engage with SMEs as appropriate.
• Administer ticket queues to ensure updates through resolution and SLA adherence.
• Primary focal point for incident management & escalations.
• Monitor health of building critical systems via BMS; power and cooling.
• Monitor access control, camera surveillance, and network health.
• Coordinate resolution with on-site personnel; escalate to senior management as needed.

Skills

Customer support

Communication

Windows

macOS

iOS

Teamwork

Self-starter

Education

College education

Job description

H5 Data Centers, LLC is seeking a Data Center Support Analyst to manage operational integrity across its portfolio. You will serve as the primary contact for customer engagement, handling calls, tickets, and incidents while coordinating with SMEs.

The role requires monitoring critical systems (BMS, security, IT networks) and responding to incidents, with shifts and weekend work as needed. Strong communication and teamwork are essential.