Data Center Support Lead: Security, Incident & Client Ops

H5 Data Centers; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

H5 Data Centers is seeking a Data Center Support Technician Lead to oversee security operations, access control, and incident coordination at our Cincinnati facility. You will lead a team, manage customer interactions, and ensure SLAs are met while maintaining critical infrastructure health.

The role requires weekend shifts, on-call readiness, and experience in data center environments. Strong knowledge of security protocols and IT systems is essential for success in this position.

Qualifications

• College education (4+ years) with a bachelor's degree in computer science or information technology preferred.
• Two years of data center experience.
• Familiar with physical security protocols.
• Competent in Windows, Mac and iOS systems.
• Organizational and time management skills.
• Willing to adapt to new ideas and concepts.
• Self-starter; able to work in a fast-paced environment.
• Team-oriented with ability to work independently.

Responsibilities

• Lead shift scheduling responsibilities and team direction.
• Access Control administration and processing access requests.
• Enforce security policies and procedures.
• Primary point of contact for customer escalations via phone, e-mail, and portal.
• Administer ticket queues with timely updates and SLA adherence.
• Perform basic remote hands and escort duties for customers.
• Coordinate incident management and escalation; may be on-call.
• Maintain records for customer assets and service orders.
• Lead installation and troubleshooting of cross-connects; rack and stack equipment.
• Coordinate infrastructure maintenance and notify stakeholders.
• Monitor health of BMS, power, cooling, fire systems and IT infrastructure.
• Support on-site personnel to restore services after incidents.

Skills

Windows OS

macOS

iOS

Security best practices

Teamwork

Time management

Self-motivated

Incident management

Education

Bachelor's degree in computer science or information technology

Job description

H5 Data Centers is seeking a Data Center Support Technician Lead to oversee security operations, access control, and incident coordination at our Cincinnati facility. You will lead a team, manage customer interactions, and ensure SLAs are met while maintaining critical infrastructure health.

The role requires weekend shifts, on-call readiness, and experience in data center environments. Strong knowledge of security protocols and IT systems is essential for success in this position.