Data Center Support & Security Specialist

H5 Data Centers, LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

H5 Data Centers, LLC in Cincinnati seeks a Data Center Support Technician to manage facility operations, security, and customer engagement. You will handle access control, video surveillance, and monitoring of critical systems while acting as the primary contact for customers by phone, email, and portal.

The role requires flexible shifts, including weekends and holidays, and hands-on coordination of incidents, vendor escalations, and escort duties for customers and vendors.

Qualifications

• Minimum two-year college degree preferred.
• Excellent interpersonal and communication skills.
• Familiar with physical security protocols.
• IT system qualifications may be required if not already certified.

Responsibilities

• Oversee all aspects of physical security at the data center
• Serve as primary contact for customer requests via phone, email, and portal
• Monitor building management systems, video surveillance, access control, and perimeter security
• Perform incident coordination and escalation with on-site personnel and vendors
• Provide basic remote hands and escort duties for customers

Skills

Windows

Mac

iOS

Interpersonal skills

Communication skills

Security protocols

Ticket handling

Education

Two-year college degree

Job description

H5 Data Centers, LLC in Cincinnati seeks a Data Center Support Technician to manage facility operations, security, and customer engagement. You will handle access control, video surveillance, and monitoring of critical systems while acting as the primary contact for customers by phone, email, and portal.

The role requires flexible shifts, including weekends and holidays, and hands-on coordination of incidents, vendor escalations, and escort duties for customers and vendors.