Data Center Security & Support Technician

H5 Data Centers; Cincinnati (OH); On-site; USD 30,000 - 47,000; Full time

Job summary

H5 Data Centers is seeking a Data Center Support Technician to manage facility operations and ensure site integrity. The role centers on physical security, access control, surveillance, and customer engagement across shifts, weekends, and holidays.

You will monitor critical systems, coordinate incident responses, and support customers via calls and tickets. Relevant IT familiarity and security experience are preferred.

Qualifications

• Two-year college degree preferred.
• Excellent interpersonal and communication skills (written and oral).
• Familiar with physical security protocols.
• IT system qualifications required if not already certified.

Responsibilities

• Primary contact for customer requests via phone, e-mail, and portal.
• Oversee video surveillance and access control operations.
• Process access requests and conduct regular security patrols.
• Enforce security policies and coordinate incident response.
• Monitor health of building systems (BMS, power, cooling, fire systems).
• Coordinate incident management and vendor escalations.
• Escort duties for customers and vendors as needed.

Skills

Windows

MacOS

iOS

Interpersonal skills

Security protocols

IT systems familiarity

Team work / independence

Education

Two-year college degree preferred

Job description

H5 Data Centers is seeking a Data Center Support Technician to manage facility operations and ensure site integrity. The role centers on physical security, access control, surveillance, and customer engagement across shifts, weekends, and holidays.

You will monitor critical systems, coordinate incident responses, and support customers via calls and tickets. Relevant IT familiarity and security experience are preferred.